Q: Does Melojak share my personal information with third parties?
A: No, we respect your privacy which is important to us. We never sell or lease information about our customers to any other person or business. Please see our privacy policy.

Q: Is my registered information secure?
A: Yes. We use industry-standard efforts such as firewalls, data-encryption methods and password-protected data sources to safeguard the confidentiality of your information.

Q: How to tell that your browser is secure when placing an order in the shopping cart.
A To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand corner of your browser window. Also check the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established when you are in the shopping cart rather than "http" which indicates a connection that is not secure because it is a regular web page.

Q: What sales tax will I be charged for the online purchase?
A: We are required by law to collect all sales taxes based on where your order is being shipped or delivered. When you review your order total during the checkout process, you'll see the amount of sales tax that will be charged to your purchase to reflect the applicable province, city or state and local taxes.

Q: What are my shipping options?
A: We offer shipping to any address in Canada and the United States.

Q: Do you notify me when my order has been shipped?
A: Yes. You will first receive an email confirming your order, then another email notifying you when your order shipped.

Q: Can I ship to an address other than my own?
A: Yes. When you go through the order checkout process, you will be able to enter separate addresses for shipping and billing.

Q: What happens if my package doesn't arrive?
A: If you do not receive your order within the maximum amount of time specified, please notify us so we can trace the package.

Q: What currency is applied to my order?
A: Most products will be charged in Canadian dollars. You will be charged the exchange rate valid for the date your order is charged.
A: Some of the products will be charged in American dollars. You will be charged the exchange rate valid for the date your order is charged.

Q: How do I know if you received my order?
A: Shortly after placing your order online, you will receive a cofirmation email from us.

Q: How can I verify my order staus?
A: To verify your order status, Click here

Q: How do I cancel an order?
A: If you wish to cancel an order, send us an email to cancelorder@melojak.com or call Customer Service for assistance. Get all the details How to cancel an order?.

Q: How do I find my total cost, including taxes?
A: When you're done shopping, click "Checkout" in your shopping cart. You will be asked to enter your billing and shipping information. Before actually placing your order, you will be taken to a review order page that details your entire order that includes all tax charges.

Q: Can I order by fax?
A: Sorry, at this time we are unable to accept orders by fax right now. If you would like to call Customer Service 1(519)986-4994 or 1(866)473-3241. Representatives are available 9:00 AM to 5:00 PM Monday through Friday, Eastern Time to take your order.

Q: Do you accept international orders?
A: Sorry, we currently do not accept international orders yet but will be shipping soon.

Q: What is your Return Policy?
A: Click here to Read our Return Policy

Q: If I change my mind after I receive my order from you can I return it for a refund?
A: Yes, as long as it is still unopened and in its original packaging. You, of course, must pay all shipping cost.

Q: How do I return/exchange an item if I've lost my invoice/packing slip?
A: Contact us ASAP at returns@melojak.com so that we can provide you with proper return instructions.

Q: What if I was sent the wrong product?
A: If you receive an incorrect product, DO NOT OPEN IT
We will not accept items accidentally shipped to you if you have opened them. You must email us returns@melojak.com within 30 days to receive a Return Authorization Number. We will gladly replace it with the correct product. [We cannot replace it with a different item]

Q: Why you haven't heard from us, why you cannot recieve Email Replies from us?
A: If you have tried to email us but you're not receiving a response, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to email even when it's legitimate, like email from our customer service department or automatic order status notification emails. If you think this is happening to you, adjust the settings that filter or block email in your email program or contact your internet service provider for assistance. Once you've done that, email us again and we'll answer all your questions. customerservice@melojak.com